Coordonnées

Effective 14 August 2026  ·  Last updated 14 August 2026

Contact details

Legal entity: BIGBRO LLC
Trading as: PURTITAN
Registered address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States
Physical Office address: 311 Truman St NE, Albuquerque, NM 87108, United States
Email: contact@purtitan.com
Telephone: +1 (505) 353-0510

The fastest way to reach us is the contact form on this page. Please include your order number and, where relevant, photographs of the item, its packaging and the shipping label.

Response times

We aim to respond within 2 business days, Monday to Friday, excluding public holidays. During promotional periods and peak seasons, responses may take longer. Response times are targets, not guarantees. We answer in English; messages in other languages may take longer to process.

What to contact us about

Subject	What to include
Order status, tracking, address changes	Order number and the email used at checkout
An unrecognised charge	The descriptor shown on your statement, the amount and the date — please contact us before raising a bank dispute
Returns and refunds	Order number and the item concerned — see our Return & Refund Policy for conditions and deadlines
Damaged, defective, incomplete or incorrect items	Order number and photographs of the item, outer packaging and shipping label, within the deadline in our Return & Refund Policy
Parcel not received	Order number and tracking reference, within the deadline in our Shipping Policy
Cancellation before dispatch	Order number, as early as possible
Right of withdrawal (EU and EEA consumers)	An unambiguous statement of withdrawal, order number and delivery date
Privacy requests and appeals	The email used at purchase, marked "Privacy Request"
Legal notices, notice-and-cure, arbitration opt-out	Your full name, address, the email used at checkout and a clear statement of the notice, marked "Legal Notice"
Intellectual property notices	The information required under 17 U.S.C. § 512(c)(3), marked "IP Notice"

Important

Our published policies are our complete terms. No member of our team, and no automated or third-party support channel, may vary our Terms of Service, Return & Refund Policy or Shipping Policy except in writing signed by an authorised officer. Any indication given in correspondence about delivery timing, import duties, taxes or product suitability is informal and is not binding on us.

Please contact us before initiating a chargeback, payment dispute or reversal. Our Terms of Service ask you to allow us thirty (30) days to resolve the matter first, and most issues are resolved faster this way.

We do not provide medical, veterinary, legal, tax or other professional advice. If you have experienced an adverse reaction or a safety incident, stop using the product immediately, seek qualified professional advice, and then let us know.

This is not an emergency channel. In an emergency, contact your local emergency services.

Correspondence

By contacting us you consent to receive our reply and related communications electronically. Correspondence may be recorded, monitored and retained for quality, training, security, fraud prevention and legal compliance purposes, and is handled in accordance with our Privacy Policy. Unsolicited commercial messages, marketing approaches and supplier solicitations sent through our support channels will not receive a reply.